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ASSISTANT SHOREX MANAGER m/f

ASSISTANT SHOREX MANAGER m/f

Viking Cruises
  • Zeitvertrag/Saison
  • auf dem Schiff
  • Fachkraft
  • Ab sofort
  • PURPOSE OF POSITION

    You ensure fullest guest satisfaction, assist with coordination of all shore-excursion activities, drive shorex revenue generation and compliance with the product book and all included programs and services. Assists the Shorex Manager in all matters.

    YOUR RESPONSIBILITIES

    • To play an active part in the Emergency Response Organization and to look forcontinual improvement in all matters relating to safety of the guest, crew and vessel
    • Coordination of on shorex revenue activities to ensure maximum income
    • Managing the sales and reconciliation of shorex bookings
    • Managing the administration and clearing of shorex wait-lists
    • Facilitating and assisting guests with onboard shorex bookings
    • Handling of private guest excursions
    • Shorex complaint management
    • Coordination of all excursions including audio equipment
    • Liaising with local suppliers (reconfirmation of reservations, buses, guides…)
    • Coordinating and ensuring smooth disembarkation procedures
    • Oversees Shorex Staff in coordination with Shorex Manager
    • Dispatching shore excursions / overseeing tender procedure
    • Socializing with guests when time permitting
    • Proactive approach for problem solving
    • During the course of the contract Shorex Manager can request to perform
    • Port Talks or Bridge Tours in training in order to be considered for promotion
    • Maintains updated and accurate filing system for reference
    • Performs all other duties as requested by supervisor or as listed in SOP
    • In charge of the Guest Services Desk and their activities
    • Delegates duties to the team when needed
    • Allocation and procedures for tour escorts
    • Private arrangements

    Supervisor: Shorex Manager

    Gives instructions to: Shorex Assistants

    Receives instructions from: Shorex Manager

    YOUR PROFILE

    • Min. 2 years professional experience in a sea-going position
    • Firsthand knowledge of our ports of call / previous experience on an ocean ship
    • Excellent English skills, other languages are an asset
    • Service oriented and guest focused
    • Must work independently, good computer knowledge
    • Excellent management, organizational and communication skills
    • Positive personality, friendly and neat appearance
    • Stress resistance, flexibility, team player

    GUIDELINES AND REGULATIONS

    Job Description • Contract • Company Rules and Regulations • Onboard ABC •
    Viking College • Uniform Regulation • Product Manual • STCW 95

    Über uns:
    Join Our Team Today

    As The World’s Leading River Cruise Line® and the #1 Ocean Cruise Line, we are constantly innovating and adding to our fleet each year. This means great opportunities for those who work for us. There is tremendous potential to advance your career, whether on board our ships or in our corporate offices.

    Viking Cruises

    Adresse:
    Schäferweg 18
    4057 Basel
    Schweiz
    Branche:
    Schifffahrt
    Betriebsart:
    Kreuzfahrtschiffe/See

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    Job-ID: 16480 | Drucken