Director of Rooms (m/w/d)

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury services and seek for the best hospitality professionals worldwide. We are convinced that the Ladies and Gentlemen of The Ritz-Carlton are the most important resource in our service commitment to our guests.

The Gold Standards serve as the foundation of the Ritz-Carlton brand and motivate us to be better every day. With this approach and the firm belief that our culture is the driving force of success, The Ritz-Carlton has earned an international reputation as a market leader in luxury hospitality. As part of our team, you will get to know our Gold Standards, such as our Employee Promise, our Credo, and our Service Values. We promise you that with us, you will have the opportunity to be proud of your work and your fellow Ladies and Gentlemen.

"We are Ladies and Gentlemen serving Ladies and Gentlemen"

The team of the The Ritz-Carlton, Vienna is looking for a Lady or Gentlemen for the position:

Director of Rooms

As the Director of Rooms, you will be responsible for the strategic leadership and overall performance of all Rooms Division departments, ensuring exceptional guest experiences and operational excellence throughout the guest journey. You will oversee the Front Office, Housekeeping, Guest Services, Guest Relations, Call Center, Concierge and the Club Lounge, ensuring seamless collaboration, consistency in service delivery, and adherence to The Ritz-Carlton brand standards.

In this crucial Leadership role, you will drive guest satisfaction, associate engagement, financial performance and continuous improvement across the Rooms Division. You will play a key role in shaping the hotel's service culture, developing future leaders, and delivering memorable, personalized luxury experiences for every guest. You will report directly to the General Manager.

Key Responsibilities

• Rooms Division Leadership & Strategy
  Provide strategic and operational leadership across all Rooms Division functions, aligning performance, goals and culture with hotel objectives and Ritz-Carlton brand standards

• Guest Experience & Service Excellence
  Ensure a seamless, personalized luxury experience throughout the guest journey, overseeing all guest-facing operations and resolving opportunities with elegance and efficiency

• Operational & Financial Oversight
  Manage daily operations, staffing and resources while monitoring budgets, labor costs, KPIs, and guest feedback to drive financial performance and continuous improvement

• Interdepartmental Collaboration
  Partner with key departments to ensure aligned operations, proactive communication and flawless service delivery

• Talent Development & Engagement
  Develop and inspire Rooms Division leaders and teams through coaching, training, performance management and a culture rooted in Ritz-Carlton values, diversity and inclusion

• Quality, Compliance & Standards
  Ensure compliance with brand standards, policies and regulations while leading quality assurance, audits and continuous improvement initiatives

Your Qualifications

• Minimum of 5-7 years of experience in Rooms Division or Front Office operations, with at least 3 years in a Senior Leadership role, preferably in a luxury hotel environment
• Proven experience leading multiple departments within the Rooms Division
• Strong strategic, financial and operational acumen with a hands-on Leadership approach
• Exceptional Leadership, communication and organizational skills
• Demonstrated ability to inspire teams and consistently deliver outstanding guest satisfaction
• Excellent problem-solving skills and the ability to remain calm and decisive under pressure
• Strong knowledge of Opera PMS and proficiency in Microsoft Office Suite
• Passion for luxury hospitality and creating memorable guest experiences
• Flexibility to work varied schedules, including weekends and holidays, as required
• Fluency in English and German; additional languages are a strong advantage

Our Benefits:

• Become part of the Top 1% of Hospitality Professionals: Stand out with your experience in a prestigious environment and among professionals
• Work in a 5-star environment: Enjoy working in a modern and luxurious workplace, equipped with high-quality amenities
• Excellent career opportunities worldwide: Benefit from great career prospects in 5-star hotels around the world
• Regular training & development opportunities: Take advantage of our ongoing training and in-depth development opportunities for professional and personal growth
• Motivated and supportive team: Work in a dedicated, friendly team that collaborates on achieving success
• Unique employee benefits: Enjoy numerous global perks such as hotel stays, Food & Beverage discounts, retail discounts, free uniform cleaning and meals, wellbeing and recognition programs, and many more benefits
• Competitive compensation: Receive an attractive salary, along with a guaranteed annual pay increase based on your performance

The statutory gross minimum remuneration for this position, based on full-time employment, is € 2.492,00 per month. A higher salary will be offered, depending on your qualifications and experience.

Our motivated and supportive team will be happy to onboard you and give you a warm welcome with a two-day Onboarding from the very beginning.

Have we sparked your interest?

Then apply today via email: bewerbung.vienna@ritzcarlton.com

Please be advised that a valid working permission for Austria is required for this position.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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